Meet the Team

We provide training, strategy and consultancy services to organisations of all sizes. Our team members have been employed as trainers, training managers and project managers.

One of the drivers for the creation of iTrain Direct is our personal experience of trying to source quality external training support. Whether via software vendors or training companies, it was difficult to find services that offered good quality, availability, consistency, tailoring and value for money. To put it simply, we know we can do a better job!

Why not give us a chance to show you the iTrain Direct difference?

Meet the team

Chris Davies

Director & Consultant

Chris began his IT training career in 1999, with the majority of this time spent within the legal sector. Chris was formally the IT Training Co-ordinator at Irwin Mitchell, the Senior IT Trainer at DLA Piper and IT Training Manager at Pannone.

While at Pannone, Chris was responsible for the design and delivery of a new IT training curriculum and staff benchmarking programme. Chris has also worked on projects for SJ Berwin in London, developing and delivering training for a desktop refresh project and WorkSite DMS upgrade. Chris also redesigned the IT Induction at SJ Berwin and managed a MOS certification project. As part of iTrain Direct, Chris recently acted as project manager and trainer for the deployment of WorkSite DMS at Brabners.

Chris specialises in curriculum development, IT training strategy, IT training project management, software rollout & utilisation training and skills development projects.

Chris is a Microsoft Office Master (Office 2003 and 2013). Chris has also previously achieved TAP, ITIL V3 Foundation and Prince 2 Practitioner certification. Chris is also a iManage Certified Systems Engineer (ICSE).

Dorigen Sykes

Director & Consultant

Dorigen has worked within the IT industry for 15 years and has been in the Legal sector since 2008. Her IT career began in Technical Support for Manpower before moving into IT Management whilst working for the government in Australia.

Her passion and talent for imparting knowledge to others led her to take up her first pure training role with DWF, where she became the Training Manager and built up a skillful team. Dorigen project managed the training and communications for the implementation of Elite 3E, Worksite iManage, as well as Bighand Digital Dictation and Office 2010.

Her next challenge was another Elite 3E Implementation at the Olswang offices in London, Reading and across Europe and Singapore. In this position she also authored a strategy document for the relaunch of the training function which was adopted by the firm.

Most recently Dorigen has project managed the complete transformation in IT systems at Brabners. This has included a domain migration and infrastructure refresh, a desktop refresh, a new printer fleet, FollowMe printing, Cost Recovery and Microsoft Skype to replace the analogue telephone system. She also delivered the training for these projects. Her final project was Worksite Document Management which she guided to successful pilot stage.

Dorigens’ certifications include Prince II, ITIL Foundation v2 & 3, Certificate IV in Training and Assessment (Australia), Microsoft Certified Systems Engineer and Cisco Certified Network Associate. She also holds a Postgraduate Diploma in Law.

Dawn Dutton

Training & Development Manager

Dawn was a practising Lawyer for 16 years in law firms such as Pannone and Eversheds. Whilst in practice, Dawn was regularly involved in training, including devising and delivering compliance sessions (such as the introduction of the Money Laundering Regulations) and training staff on the Microsoft Suite. She also redesigned internal case management systems to better suit the practice and delivered training to all staff on the changes.

In 2009, Dawn made the decision to move fully over into training and undertook a period of academic study and teaching. She attained the PTLLS qualification and various Diplomas, including Train the Trainer, Project Management and Microsoft skills. She also gained PRINCE2 and the Open University Professional Certificate in Management.

In 2011, Dawn moved to Norwel Computer Services (a legal software provider) as a Trainer and Consultant and commenced the PDE/DTLLS (Professional Diploma in Education) University course. She created a suite of new training courses and materials (including videos and e-learning modules) and was the first Trainer to generate a training revenue, due to the success of the training. She graduated as a Teacher of over 16’s in 2013.

Dawn moved to Peppermint Technology (a legal software provider) as Training Manager, where she successfully ran a Graduate recruitment programme, as well as devised and implemented a suite of courses and materials, managed Trainers and delivered training. She also devised and ran a number of firm-wide senior management projects.

Dawn has also successfully completed courses in Adobe Captivate 6 and ECDL Advanced (Microsoft).

Alison Giannini

IT Training Consultant

Alison has over 15 years’ experience in the analysis, design, delivery and evaluation of a wide range of training projects within legal and large blue chip multinational organisations. A graduate in Psychology, Alison started her career in Learning and Development roles for Barclays Bank and O2. Alison also spent a year in London as a Training Consultant providing Management Development training to BT Wholesale.

In 2005, Alison moved in to the legal industry as an IT Trainer and managed the training at the Manchester and Liverpool offices for DLA Piper UK LLP. She then became Senior IT Trainer at Pannone LLP, managing the IT Training function and a number of IT projects across the firm.

Alison has completed the CIPD Certificate in Training Practice, ITIL V3 Foundation and NVQ Level 3 in Training and Development. She is also a Microsoft Office Master (Office 2003 and 2010).